Support

How to get help, report a problem, and reach the Reeva team.

Contact

Email support

[e-mail] — for product questions, bug reports, and access issues.

Security

[e-mail] — for security concerns or to report a vulnerability.

When you write in

The faster we can reproduce the issue, the faster we can fix it. Where it makes sense, please include:

• What you were trying to do — in one sentence
• What you saw instead — a screenshot is ideal
• Where in Reeva — agent name, integration name, or page URL
• When it happened — approximate time, with your timezone
• Who’s affected — just you, your team, or all your users

Response times

• Standard support — we respond within one business day, Monday through Friday
• Outage or production-blocking issue — please mark the email subject with URGENT and include the words “production blocking” in the body

Status and incidents

If multiple things look broken at once and you suspect a Reeva-side incident, email support and we’ll confirm. We’ll also reach out proactively to your account contacts if there’s a wider issue.

Product version

This documentation reflects Reeva v0.1.

If you’re on a different version, some screens or capabilities may differ slightly. Email [e-mail] if you need version-specific guidance.

Feedback

We read every piece of feedback. If something is confusing, missing, or just feels rough, please tell us — even small notes are useful.